SECOND THOUGHTS

How a Small Bakery Baked Loyalty Into Its Busin...

A Brighton bakery boosted repeat customers 40% by handing out loyalty cards with 2 free stamps already filled in. A simple psychological tweak with huge results.

How a Small Bakery Baked Loyalty Into Its Busin...

A Brighton bakery boosted repeat customers 40% by handing out loyalty cards with 2 free stamps already filled in. A simple psychological tweak with huge results.

Apple’s “Think Different”: The Campaign That Sa...

Apple was failing in the ’90s. Then ‘Think Different’ came along; a campaign that sold identity, not products, and rebuilt the brand from the ground up.

Apple’s “Think Different”: The Campaign That Sa...

Apple was failing in the ’90s. Then ‘Think Different’ came along; a campaign that sold identity, not products, and rebuilt the brand from the ground up.

Why Scarcity Sells: The Power of Limited Time a...

Scarcity sells. From Booking.com’s ‘Only 1 left’ to limited streetwear drops, urgency and exclusivity drive action faster than any discount.

Why Scarcity Sells: The Power of Limited Time a...

Scarcity sells. From Booking.com’s ‘Only 1 left’ to limited streetwear drops, urgency and exclusivity drive action faster than any discount.

The Psychology of Free: Why Giving Away Somethi...

Free isn’t free. The Reciprocity Effect shows how giving away something small can trigger customers to spend more: from Hare Krishna flowers to Costco samples.

The Psychology of Free: Why Giving Away Somethi...

Free isn’t free. The Reciprocity Effect shows how giving away something small can trigger customers to spend more: from Hare Krishna flowers to Costco samples.

The Power of the Decoy: How a Clever Option Can...

How a cleverly placed third option can make your customers choose exactly what you want, the Decoy Effect explained with a real-world example.

The Power of the Decoy: How a Clever Option Can...

How a cleverly placed third option can make your customers choose exactly what you want, the Decoy Effect explained with a real-world example.

Why John Lewis Christmas Ads Turn Every Year in...

John Lewis Christmas ads aren’t just ads; they’re cultural events. Here’s why storytelling, emotion, and consistency make them a masterclass in marketing.

Why John Lewis Christmas Ads Turn Every Year in...

John Lewis Christmas ads aren’t just ads; they’re cultural events. Here’s why storytelling, emotion, and consistency make them a masterclass in marketing.